At Golf Callaway Sales, we’re committed to providing premium golf equipment and accessories with exceptional service. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We stand behind the quality of our golf products. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging with all tags must be included
  • Proof of purchase is required

Non-Returnable Items

The following items cannot be returned unless defective:

  • Personalized or custom golf equipment
  • Used golf balls (from our Balls category)
  • Opened packages of golf tees or accessories
  • Gift cards
  • Clothing & shoes that have been worn or had tags removed (for hygiene reasons)

All golf clubs and equipment must be returned in new, unused condition with original packaging.

Return Process

Follow these simple steps to initiate a return or exchange:

Step 1: Contact Customer Service

Email us at [email protected] with the following information:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product Name
  • Reason for Return
  • Preferred Resolution (Refund or Exchange)

Step 2: Wait for Approval

Our team will respond within 1-2 business days with:

  • Return authorization
  • Shipping instructions
  • Return address

Step 3: Package and Ship

Securely package the item(s) in original packaging with all accessories. Ship to the provided address using a trackable method. We recommend keeping your shipping receipt.

Refund Processing

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error

For exchanges, we will ship your replacement item as soon as we process your return.

Damaged or Defective Items

If you receive damaged golf clubs, balls, or accessories:

  • Contact us immediately at [email protected]
  • Include photos of the damage
  • We’ll arrange a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs
  • Customs fees are non-refundable
  • Mark package as “Returned Goods” to avoid additional charges

Need Assistance?

Our customer service team is happy to help with any questions about shipping or returns.

Contact us at:

We appreciate your business and are committed to your complete satisfaction with every Golf Callaway Sales purchase.